Sharing Large Files with NVIDIA Support

NVIDIA provides two methods for sharing files with the support team:

• Uploading files directly to the case inside the Web tool
• Using FTP to upload files directly to NVIDIA

This article discusses when and how to use FTP to upload files to NVIDIA.

Issue

Sending large files (100MB+) to NVIDIA for analysis can require an additional time-consuming transfer to an intermediate device for posting the file to the support case via the web tool.

Uploading the output from the cl-support utility or other large files directly from your network infrastructure to NVIDIA for analysis is sometimes the only method available due to file size or time sensitivity. This option saves you from making an extra transfer to another device and simplifies the process of moving and analyzing large files.

Solution

To support this process, NVIDIA offers an FTP upload option described below.

1. In a terminal, FTP to ftp.cumulusnetworks.com, authenticating with user anonymous and providing your email address as the password:

   user@host:~$ ftp ftp.cumulusnetworks.com
   Connected to ftp.cumulusnetworks.com.
   220 ProFTPD 1.3.4a Server (ftp.cumulusnetworks.com) [::ffff:107.170.246.63]
   Name (ftp.cumulusnetworks.com:user): anonymous
   331 Anonymous login ok, send your complete email address as your password
   Password:
   230 Anonymous access granted, restrictions apply
   Remote system type is UNIX.
   Using binary mode to transfer files.
   

2. Set the transfer mode to binary:

   ftp> binary
   200 Type set to I
   

3. Use the put command to upload the file. large_file.tar.gz is the filename in the following example:

   ftp> put large_file.tar.gz
   200 PORT command successful
   150 Opening BINARY mode data connection for large_file.tar.gz
   226 Transfer complete
   ftp: 104527608 bytes sent in 142.53Seconds 733.36Kbytes/sec.
   ftp>
   

   It is not possible to view the uploaded file due to folder permissions in the upload directory. This is intentional for the sake of privacy and security.